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| Criterion |  UX Research Customer Journey Mapping |  Operations Theory of Constraints |  Operations After-Action Review |  Operations Bottleneck Analysis |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | For a system that does not get faster despite effort, the method directs attention to the bottleneck. It concentrates improvement on the point that actually limits throughput. | After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement. | For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput. |
Complexitydifferent | Medium | High | Low | Medium |
Timedifferent | 2-4 h | 2-4 h Analyse, laufend | 20-45 min | 1-3 h |
Participantsdifferent | 4-10 | 3-12 | 3-12 | 3-8 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Constraint Map, Improvement Plan, Flow Metrics | Lessons learned, Action items, Event summary | Bottleneck Map, Flow Metrics, Improvement Options, Follow-up Measures |
Tagsno overlap | JourneyServiceService design | OperationsConstraintsFlowImprovement | LearningOperationsImprovement | FlowMeasurementConstraints |