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| Criterion |  UX Research Customer Journey Mapping |  Delivery Shape Up |  Architecture Architecture Communication Canvas |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Shape Up helps clarify scope, sequence, and delivery flow. It makes work boundaries and decisions explicit and captures results as pitches, bet-table decisions, and hill charts. | The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitysame | Medium | Medium | Medium | Medium |
Timedifferent | 2-4 h | 6 Wochen Cycle + 2 Wochen Cool-Down | 60-120 min | 1-3 h |
Participantsdifferent | 4-10 | 2-4 pro Pitch | 2-8 | 3-10 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Pitches, Bet-table decisions, Hill charts, Cooldown outcomes | Communication Canvas, Stakeholder Messages, Architecture Communication Plan | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | JourneyServiceService design | PlanningDeliveryAutonomy | ArchitectureCommunicationStakeholdersCanvas | JourneyCustomerService designCanvas |