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Selected:Customer Journey MappingService BlueprintingAffinity DiagrammingFailure Mode and Effects Analysis
| Criterion |  UX Research Customer Journey Mapping |  UX Design Service Blueprinting |  UX Research Affinity Diagramming |  Operations Failure Mode and Effects Analysis |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. |
Complexitydifferent | Medium | High | Low | High |
Timedifferent | 2-4 h | 0.5-2 Tage | 45–90 min | 2-6 h |
Participantsdifferent | 4-10 | 6-12 | 3-10 | 3-10 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Service Blueprint, Fail Points, Ownership Map | Theme clusters, Insight statements, Opportunity areas | FMEA Table, Risk Priority, Mitigation Actions |
Tagsno overlap | JourneyServiceService design | Service designOperationsJourneyBlueprint | SynthesisQualitativeRoot cause | RiskQualityOperationsRoot cause |