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| Criterion |  UX Research Customer Journey Mapping |  Agile ROAM Board |  Operations 8D Problem Solving |  Operations Failure Mode and Effects Analysis |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. |
Complexitydifferent | Medium | Low | High | High |
Timedifferent | 2-4 h | 20-40 min initial, dann laufend | 1-6 Wochen | 2-6 h |
Participantsdifferent | 4-10 | 3-15 | 4-10 | 3-10 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | ROAM Board, Owner List | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan | FMEA Table, Risk Priority, Mitigation Actions |
Tagsno overlap | JourneyServiceService design | RiskAgileTrackingAlignment | QualityProblem solvingRoot cause | RiskQualityOperationsRoot cause |