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| Criterion |  UX Research Customer Journey Mapping |  Delivery RAID Log |  UX Design Service Blueprinting |  Operations RACI Matrix |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | With unclear responsibilities across several roles or areas, the method creates unambiguous accountability logic. It reduces friction because decision, execution, contribution, and information become separately visible. |
Complexitydifferent | Medium | Low | High | Low |
Timedifferent | 2-4 h | 30 min Setup, dann laufend | 0.5-2 Tage | 45-90 min |
Participantsdifferent | 4-10 | 1-3 maintaining, briefing for everyone | 6-12 | 2-8 |
Formatdifferent | Workshop | Async | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | RAID Log, Status Report Source | Service Blueprint, Fail Points, Ownership Map | RACI Matrix, Responsibility Map, Decision Notes |
Tagsno overlap | JourneyServiceService design | RiskTrackingStakeholdersGovernance | Service designOperationsJourneyBlueprint | RolesResponsibilityGovernanceOperations |