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| Criterion |  UX Research Customer Journey Mapping |  Architecture Quality Attribute Workshop |  Facilitation Decision Jam |  Architecture Request for Comments |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | A Quality Attribute Workshop translates quality requirements into concrete scenarios and architecture impulses. The method brings product, engineering, and operations to the same view of desired properties. | When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer. | An RFC clarifies architecture context, options, and consequences. It structures technical context, alternatives, tradeoffs, open questions, and review feedback, and captures the result as an RFC document, reviewer comments, and a decision rationale. |
Complexitydifferent | Medium | Medium | Low | Medium |
Timedifferent | 2-4 h | 2-4 h | 60-90 min | 1-3 Wochen vom Draft bis zur Entscheidung |
Participantsdifferent | 4-10 | 5-15 | 4-10 | 3-20 Reviewer |
Formatdifferent | Workshop | Workshop | Workshop | Async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Quality Scenarios, Priority List, Architecture Concerns | Problem Cluster, Prioritized Challenge, Experiment | RFC document, Reviewer comments, Decision rationale, Follow-up ADR or tickets |
Tagsno overlap | JourneyServiceService design | RequirementsArchitectureWorkshop | FacilitationDecisionProblem solvingWorkshop | ArchitectureDecisionAsyncGovernance |