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| Criterion |  UX Research Customer Journey Mapping |  Facilitation Lean Coffee |  Facilitation Open Space Technology |  Facilitation Barcamp |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a group without a fixed agenda needs to get into useful conversations quickly, Lean Coffee structures the start around interests rather than a presentation. The group itself negotiates which topics get time first and which wait. | When a complex topic does not yet have a fitting agenda, Open Space Technology hands topic ownership back to the participants. The format suits questions that only move forward when real interest determines the order. | When many people can contribute knowledge and the flow should stay open, Barcamp provides a framework for self-organized sessions. The format channels energy without defining the content too narrowly in advance. |
Complexitydifferent | Medium | Low | High | Medium |
Timedifferent | 2-4 h | 30-90 min | 0.5-2 Tage | Halber Tag bis 2 Tage |
Participantsdifferent | 4-10 | 3-20 | 20-500+ | 15-200 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Prioritized Topics, Discussion Notes, Action Items | Session Marketplace, Proceedings, Action Topics | Session Board, Session Notes, Community Learnings |
Tagsno overlap | JourneyServiceService design | FacilitationAutonomyDialogue | FacilitationLarge groupAutonomy | FacilitationLarge groupLearning |