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Selected:Customer Journey MappingKnowledge Mapping8D Problem SolvingATAM (Architecture Tradeoff Analysis Method)
| Criterion |  UX Research Customer Journey Mapping |  Knowledge Modeling Knowledge Mapping |  Operations 8D Problem Solving |  Architecture ATAM (Architecture Tradeoff Analysis Method) |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Knowledge Mapping makes knowledge, gaps, and transfer paths visible across a field. It fits when expertise should not just exist but also be findable and transferable. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. | ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation. |
Complexitydifferent | Medium | Medium | High | High |
Timedifferent | 2-4 h | 1-3 h | 1-6 Wochen | Several meetings plus preparation and analysis; total effort depends on scope |
Participantsdifferent | 4-10 | 3-12 | 4-10 | Evaluation team, architects, and relevant stakeholders |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Knowledge Map, Critical Knowledge Areas, Transfer Plan | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan | Prioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations |
Tagsno overlap | JourneyServiceService design | KnowledgeMappingRisk | QualityProblem solvingRoot cause | ArchitectureQualityRiskTradeoffsStakeholders |