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Selected:Customer Journey MappingFailure Mode and Effects AnalysisKnowledge Mapping8D Problem Solving
| Criterion |  UX Research Customer Journey Mapping |  Operations Failure Mode and Effects Analysis |  Knowledge Modeling Knowledge Mapping |  Operations 8D Problem Solving |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. | Knowledge Mapping makes knowledge, gaps, and transfer paths visible across a field. It fits when expertise should not just exist but also be findable and transferable. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. |
Complexitydifferent | Medium | High | Medium | High |
Timedifferent | 2-4 h | 2-6 h | 1-3 h | 1-6 Wochen |
Participantsdifferent | 4-10 | 3-10 | 3-12 | 4-10 |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | FMEA Table, Risk Priority, Mitigation Actions | Knowledge Map, Critical Knowledge Areas, Transfer Plan | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan |
Tagsno overlap | JourneyServiceService design | RiskQualityOperationsRoot cause | KnowledgeMappingRisk | QualityProblem solvingRoot cause |