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| Criterion |  UX Research Customer Journey Mapping |  Engineering Failure Scenario Analysis |  Product Discovery Concierge MVP |  Product Discovery Experiment Canvas |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | In critical processes, it is not enough to plan only for the normal case. Failure Scenario Analysis looks at the path into failure and shows which failures, chains, and control gaps cause the most damage. | When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution. | When experiments become unreadable after the fact, it arranges hypothesis, signal, and learning goal on a single canvas. It separates problem, assumption, solution, and evidence. The result is captured as a Completed Experiment Canvas and a Success Metric. |
Complexitydifferent | Medium | Medium | Medium | Low |
Timedifferent | 2-4 h | 1-3 h | 1-4 Wochen | 30-60 min |
Participantsdifferent | 4-10 | 3-8 | 3-10 Kunden | 1-5 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Failure Scenarios, Risk Notes, Control Gaps, Test and Response Actions | Concierge Learnings, Service Blueprint, MVP Risks | Completed Experiment Canvas, Success Metric |
Tagsno overlap | JourneyServiceService design | FailureResilienceRisk | MVPValidationServiceDiscovery | ExperimentsValidationDiscoveryHypothesis |