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| Criterion |  UX Research Customer Journey Mapping |  Systems Thinking Evaporating Cloud |  Systems Thinking Causal Loop Diagram |  Systems Thinking Behavior Over Time Graph |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict. | A Causal Loop Diagram makes feedback, reinforcement, and balance in a system legible. It uncovers side effects and self-reinforcement that stay hidden in linear explanations. | A Behavior Over Time Graph shows how a metric or observation develops over time. The method makes trends, breaks, and recurring patterns visible that get lost in snapshots. |
Complexitydifferent | Medium | Medium | Medium | Low |
Timedifferent | 2-4 h | 60-120 min | 1-3 h | 20-45 min |
Participantsdifferent | 4-10 | 2-8 | 2-8 | 1-10 |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Conflict Cloud, Assumption List, Breakthrough Ideas, Next Experiments | Causal Loop Diagram, Feedback Notes, Leverage Points | Behavior Over Time Graph, Trend Hypotheses, Key Events |
Tagsno overlap | JourneyServiceService design | Theory of ConstraintsAssumptionsSystems thinking | FeedbackSystems thinkingCausalityDynamics | Systems thinkingPatternsDynamics |