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Criterion
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration for Dot Estimation.
Facilitation
Dot Estimation
Paper illustration for Ideal Days.
Agile
Ideal Days
Paper board with the four ROAM fields Resolved, Owned, Accepted, and Mitigated.
Agile
ROAM Board
Purposedifferent
When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When size or effort can only be estimated roughly, Dot Estimation condenses the group's experience into a quick range. It turns individual contributions into a visible selection. The result is captured as an Effort Heatmap, Risk Signals, and Discussion Targets.When effort needs to be thought of as real working time, it offers a simple common denominator for comparison. It sorts work by value, risk, and delivery ability. The result is captured as Ideal Day Estimates, Assumption Notes, and Capacity Caveats.When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List.
Complexitydifferent
MediumLowLowLow
Timedifferent
2-4 h5-20 min15-60 min20-40 min initial, dann laufend
Participantsdifferent
4-103-202-93-15
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Journey Map, Pain-point List, Opportunity BacklogEffort Heatmap, Risk Signals, Discussion TargetsIdeal Day Estimates, Assumption Notes, Capacity CaveatsROAM Board, Owner List
Tagsno overlap
JourneyServiceService design
EstimationEffortRisk
EstimationEffortAgile
RiskAgileTrackingAlignment
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