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| Criterion |  UX Research Customer Journey Mapping |  Facilitation Dot Estimation |  UX Design Customer Journey Canvas |  Decision Making PERT Estimation |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When size or effort can only be estimated roughly, Dot Estimation condenses the group's experience into a quick range. It turns individual contributions into a visible selection. The result is captured as an Effort Heatmap, Risk Signals, and Discussion Targets. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | On complex initiatives, a plain average tends to understate just how uncertain the outcome really is. It separates options, evaluation criteria, and open risks. The result is captured as a PERT Estimate, Expected Value, and Risk Notes. |
Complexitydifferent | Medium | Low | Medium | Medium |
Timedifferent | 2-4 h | 5-20 min | 1-3 h | 15-45 min |
Participantsdifferent | 4-10 | 3-20 | 3-10 | 1-8 |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Effort Heatmap, Risk Signals, Discussion Targets | Customer Journey Canvas, Pain Points, Experience Opportunities | PERT Estimate, Expected Value, Risk Notes |
Tagsno overlap | JourneyServiceService design | EstimationEffortRisk | JourneyCustomerService designCanvas | EstimationUncertaintyRisk |