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| Criterion |  UX Research Customer Journey Mapping |  Facilitation Decision Jam |  Facilitation Six Thinking Hats |  Facilitation Consensus Workshop |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer. | When a topic gets stuck too quickly in the same thinking mode, Six Thinking Hats deliberately separates the perspectives. This means facts, risks, creativity, and emotional signals get worked through one after another instead of mixed together. | When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time. |
Complexitydifferent | Medium | Low | Medium | Medium |
Timedifferent | 2-4 h | 60-90 min | 45-90 min | 1-3 h |
Participantsdifferent | 4-10 | 4-10 | 4-12 | 5-30 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Problem Cluster, Prioritized Challenge, Experiment | Perspective Notes, Decision Inputs, Action Items | Consensus Clusters, Theme Titles, Priority Areas |
Tagsno overlap | JourneyServiceService design | FacilitationDecisionProblem solvingWorkshop | FacilitationOptionsDecision | FacilitationConsensusWorkshopAlignment |