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| Criterion |  UX Research Customer Journey Mapping |  Operations Change Analysis |  Systems Thinking Behavior Over Time Graph |  Systems Thinking Causal Loop Diagram |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise. | A Behavior Over Time Graph shows how a metric or observation develops over time. The method makes trends, breaks, and recurring patterns visible that get lost in snapshots. | A Causal Loop Diagram makes feedback, reinforcement, and balance in a system legible. It uncovers side effects and self-reinforcement that stay hidden in linear explanations. |
Complexitydifferent | Medium | Medium | Low | Medium |
Timedifferent | 2-4 h | 45-120 min | 20-45 min | 1-3 h |
Participantsdifferent | 4-10 | 2-6 | 1-10 | 2-8 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Change Matrix, Cause Hypotheses, Validation Questions, Action List | Behavior Over Time Graph, Trend Hypotheses, Key Events | Causal Loop Diagram, Feedback Notes, Leverage Points |
Tagsno overlap | JourneyServiceService design | ChangeRoot causeTroubleshootingComparison | Systems thinkingPatternsDynamics | FeedbackSystems thinkingCausalityDynamics |