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| Criterion |  UX Research Customer Journey Mapping |  Operations Bottleneck Analysis |  Product Discovery Concierge MVP |  Product Discovery Fake Door Test |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput. | When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution. | When demand is still unclear, it measures interest in a feature before it is built. It separates real behavior from polite agreement and deliberately keeps build effort small. |
Complexitysame | Medium | Medium | Medium | Medium |
Timedifferent | 2-4 h | 1-3 h | 1-4 Wochen | 1-5 Tage |
Participantsdifferent | 4-10 | 3-8 | 3-10 Kunden | Nutzertraffic |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Bottleneck Map, Flow Metrics, Improvement Options, Follow-up Measures | Concierge Learnings, Service Blueprint, MVP Risks | Click Data, Interest Signal, Learning Decision |
Tagsno overlap | JourneyServiceService design | FlowMeasurementConstraints | MVPValidationServiceDiscovery | ValidationExperimentsDemandDiscovery |