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Criterion
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Affinity Diagramming
UX Research
Affinity Diagramming
Paper illustration for Fake Door Test
Product Discovery
Fake Door Test
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Purposedifferent
When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer.When demand is still unclear, it measures interest in a feature before it is built. It separates real behavior from polite agreement and deliberately keeps build effort small.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
2-4 h45–90 min1-5 Tage1-4 Wochen
Participantsdifferent
4-103-10Nutzertraffic3-10 Kunden
Formatdifferent
WorkshopWorkshopAsyncWorkshop + async
Outputdifferent
Journey Map, Pain-point List, Opportunity BacklogTheme clusters, Insight statements, Opportunity areasClick Data, Interest Signal, Learning DecisionConcierge Learnings, Service Blueprint, MVP Risks
Tagsno overlap
JourneyServiceService design
SynthesisQualitativeRoot cause
ValidationExperimentsDemandDiscovery
MVPValidationServiceDiscovery
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