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Criterion
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Iceberg Model method illustration showing its working structure
Systems Thinking
Iceberg Model
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Purposedifferent
During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.The Iceberg Model separates visible events from patterns, structures, and mental models. This turns a single observation into a deeper understanding of why a problem keeps recurring.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.
Complexitydifferent
MediumLowHighLow
Timedifferent
As needed30-60 min2-6 h30-60 min
Participantsdifferent
4-152-103-102-8
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Incident Log, Action Tracker, Stakeholder UpdatesIceberg Worksheet, Pattern Notes, Intervention IdeasFMEA Table, Risk Priority, Mitigation ActionsFishbone Diagram, Cause Categories, Investigation Backlog
Tagsno overlap
IncidentOperationsReliability
Systems thinkingRoot causePatterns
RiskQualityOperationsRoot cause
Root causeQualityOperations
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