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Criterion
How Might We
Innovation
How Might We
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
Purposedifferent
With a stuck problem carrying many implicit assumptions, the method translates observations into open, workable questions. It sharpens the problem frame without pre-thinking the solution, turning frustration or fuzziness into a search space with clear direction.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.
Complexitydifferent
LowMediumMediumHigh
Timedifferent
30–45 min120 min initial, dann laufend90-180 min initial, dann laufendHalber Tag bis mehrere Wochen
Participantsdifferent
1-103-63-84-12
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
HMW Questions, Challenge Framing, Idea PromptsHEART-GSM Table, DashboardKPI Tree, Owner ListBalanced Scorecard, Strategic Measures, Initiative Map
Tagsno overlap
FramingOpportunityIdeationQuestions
MetricsUX researchMeasurementSatisfaction
MetricsStrategyAlignmentMeasurement
StrategyMetricsExecution
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