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| Criterion |  UX Research HEART Framework |  UX Research User Interviews |  Product Strategy KPI Tree |  Business Strategy Balanced Scorecard |
|---|---|---|---|---|
Purposedifferent | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list. | Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures. |
Complexitydifferent | Medium | Low | Medium | High |
Timedifferent | 120 min initial, dann laufend | 30–60 min per interview | 90-180 min initial, dann laufend | Halber Tag bis mehrere Wochen |
Participantsdifferent | 3-6 | 1 participant per interview | 3-8 | 4-12 |
Formatsame | Workshop + async | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | HEART-GSM Table, Dashboard | Interview Notes, Themes, Insight Summary | KPI Tree, Owner List | Balanced Scorecard, Strategic Measures, Initiative Map |
Tagsno overlap | MetricsUX researchMeasurementSatisfaction | QualitativeResearchCustomerDiscovery | MetricsStrategyAlignmentMeasurement | StrategyMetricsExecution |