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| Criterion |  UX Research HEART Framework |  UX Research User Interviews |  UX Research Empathy Mapping |  Product Strategy Counter Metrics |
|---|---|---|---|---|
Purposedifferent | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions. |
Complexitydifferent | Medium | Low | Low | Low |
Timedifferent | 120 min initial, dann laufend | 30–60 min per interview | 30–60 min | 30-60 min |
Participantsdifferent | 3-6 | 1 participant per interview | 4-8 | 2-6 |
Formatdifferent | Workshop + async | Workshop + async | Workshop | Workshop + async |
Outputdifferent | HEART-GSM Table, Dashboard | Interview Notes, Themes, Insight Summary | Empathy Map, Assumptions List, Research Gaps | Counter Metric List, Guardrail Definitions |
Tagsno overlap | MetricsUX researchMeasurementSatisfaction | QualitativeResearchCustomerDiscovery | SynthesisQualitativeWorkshop | MetricsMeasurementStrategyExperiments |