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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Stakeholder Mapping
Facilitation
Stakeholder Mapping
Paper objective sheet with five SMART fields, baseline, target, owner, deadline and a complete result statement.
Product Strategy
SMART Goals
Paper illustration of Goal Question Metric with its method-specific working model.
Engineering
Goal Question Metric
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first.When goals are formulated too generally, it brings measurability, direction, and timing into shape. It prevents intentions from staying without clear verification.Helps clarify technical problems, hypotheses, and next steps in concrete terms. It breaks a technical problem into testable parts. The result is captured as a GQM table and metric briefs.
Complexitydifferent
MediumLowLowMedium
Timedifferent
120 min initial, dann laufend60–90 min15-30 min90-180 min
Participantsdifferent
3-62-81-83-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
HEART-GSM Table, DashboardStakeholder Map, Engagement Plan, Risk NotesSMART Goal, Measurement Note, DeadlineGQM Table, Metric Profiles
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
StakeholdersAlignmentFacilitationChange
GoalsPlanningMeasurementAlignment
MetricsMeasurementEngineeringAlignment
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