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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration of MORT Analysis with its method-specific working model.
Operations
MORT Analysis
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps.For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.
Complexitydifferent
MediumHighHighLow
Timedifferent
120 min initial, dann laufendMehrere Tage bis Wochen2-6 h30-60 min
Participantsdifferent
3-62-63-102-6
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardMORT Worksheets, Findings per Branch, Corrective Actions, Systemic RecommendationsEvent Timeline, Causal Factor Chart, Cause List, Corrective ActionsCounter Metric List, Guardrail Definitions
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
Root causeSafetySystemicIncident
CausalityIncidentRoot causeTimeline
MetricsMeasurementStrategyExperiments
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