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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Gap Analysis method illustration showing its working structure
Business Strategy
GAP Analysis
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Paper illustration of Goal Question Metric with its method-specific working model.
Engineering
Goal Question Metric
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.GAP Analysis compares the current state with a target picture and makes the distance manageable. It becomes useful when, ahead of new initiatives, it must become clear which capabilities, processes, or resources are missing.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.Helps clarify technical problems, hypotheses, and next steps in concrete terms. It breaks a technical problem into testable parts. The result is captured as a GQM table and metric briefs.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
120 min initial, dann laufend1-3 h30-60 min90-180 min
Participantsdifferent
3-62-82-63-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
HEART-GSM Table, DashboardGap Matrix, Action Plan, Risk NotesCounter Metric List, Guardrail DefinitionsGQM Table, Metric Profiles
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
StrategyAnalysisPlanning
MetricsMeasurementStrategyExperiments
MetricsMeasurementEngineeringAlignment
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