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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Gap Analysis method illustration showing its working structure
Business Strategy
GAP Analysis
Paper illustration for Constraint Analysis.
Decision Making
Constraint Analysis
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.GAP Analysis compares the current state with a target picture and makes the distance manageable. It becomes useful when, ahead of new initiatives, it must become clear which capabilities, processes, or resources are missing.When an initiative stalls, the limit often lies not in the idea but in hard or soft boundary conditions. Constraint Analysis separates these limits and shows which of them can actually be shaped.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.
Complexitydifferent
MediumMediumLowLow
Timedifferent
120 min initial, dann laufend1-3 h30-90 min30-60 min
Participantsdifferent
3-62-82-82-6
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardGap Matrix, Action Plan, Risk NotesConstraint List, Hard/Soft Classification, Option Impact Notes, Decision BoundariesCounter Metric List, Guardrail Definitions
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
StrategyAnalysisPlanning
ConstraintsDecisionPlanningOptions
MetricsMeasurementStrategyExperiments
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