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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration for Future Reality Tree.
Systems Thinking
Future Reality Tree
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.A Future Reality Tree shows how desired actions are meant to lead to a better system state. The method checks whether a path of change holds together logically before time flows into implementation.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.
Complexitydifferent
MediumHighMediumHigh
Timedifferent
120 min initial, dann laufend2-4 h90-180 min initial, dann laufendHalf day
Participantsdifferent
3-63-83-83-12
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
HEART-GSM Table, DashboardFuture Reality Tree, Negative Branches, Assumption List, Improved InjectionsKPI Tree, Owner ListLeverage Map, Action Strategy
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
Theory of ConstraintsSystems thinkingChange
MetricsStrategyAlignmentMeasurement
Systems thinkingChangeStrategy
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