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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration for Future Reality Tree.
Systems Thinking
Future Reality Tree
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.A Future Reality Tree shows how desired actions are meant to lead to a better system state. The method checks whether a path of change holds together logically before time flows into implementation.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.
Complexitydifferent
MediumHighLowHigh
Timedifferent
120 min initial, dann laufend2-4 h30-60 minHalf day
Participantsdifferent
3-63-82-63-12
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
HEART-GSM Table, DashboardFuture Reality Tree, Negative Branches, Assumption List, Improved InjectionsCounter Metric List, Guardrail DefinitionsLeverage Map, Action Strategy
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
Theory of ConstraintsSystems thinkingChange
MetricsMeasurementStrategyExperiments
Systems thinkingChangeStrategy
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