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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration for Future Reality Tree.
Systems Thinking
Future Reality Tree
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Paper illustration for Evaporating Cloud.
Systems Thinking
Evaporating Cloud
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.A Future Reality Tree shows how desired actions are meant to lead to a better system state. The method checks whether a path of change holds together logically before time flows into implementation.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict.
Complexitydifferent
MediumHighLowMedium
Timedifferent
120 min initial, dann laufend2-4 h30-60 min60-120 min
Participantsdifferent
3-63-82-62-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
HEART-GSM Table, DashboardFuture Reality Tree, Negative Branches, Assumption List, Improved InjectionsCounter Metric List, Guardrail DefinitionsConflict Cloud, Assumption List, Breakthrough Ideas, Next Experiments
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
Theory of ConstraintsSystems thinkingChange
MetricsMeasurementStrategyExperiments
Theory of ConstraintsAssumptionsSystems thinking
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