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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Funnel Analysis workspace showing the question, observations, and next decision.
Growth
Funnel Analysis
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When many visitors or users drop off along the way, the reason behind the number often stays hidden. Funnel Analysis exposes these transitions and makes visible exactly where the path collapses.Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.
Complexitydifferent
MediumMediumHighMedium
Timedifferent
120 min initial, dann laufend1-3 hHalber Tag bis mehrere Wochen90-180 min initial, dann laufend
Participantsdifferent
3-61-54-123-8
Formatdifferent
Workshop + asyncAsyncWorkshop + asyncWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardFunnel report, Drop-off analysis, Optimization hypothesesBalanced Scorecard, Strategic Measures, Initiative MapKPI Tree, Owner List
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
AnalyticsConversionGrowth
StrategyMetricsExecution
MetricsStrategyAlignmentMeasurement
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