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| Criterion |  UX Research HEART Framework |  Operations Failure Mode and Effects Analysis |  Operations A3 Problem Solving |  Operations Fishbone Diagram |
|---|---|---|---|---|
Purposedifferent | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. | When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers. |
Complexitydifferent | Medium | High | Medium | Low |
Timedifferent | 120 min initial, dann laufend | 2-6 h | 45-90 min | 30-60 min |
Participantsdifferent | 3-6 | 3-10 | 2-5 | 2-8 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Workshop |
Outputdifferent | HEART-GSM Table, Dashboard | FMEA Table, Risk Priority, Mitigation Actions | A3 Report, Action Plan, Root Cause Analysis | Fishbone Diagram, Cause Categories, Investigation Backlog |
Tagsno overlap | MetricsUX researchMeasurementSatisfaction | RiskQualityOperationsRoot cause | LeanProblem solvingCoachingOperations | Root causeQualityOperations |