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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration for Evaporating Cloud.
Systems Thinking
Evaporating Cloud
Paper illustration for Intervention Mapping.
Systems Thinking
Intervention Mapping
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict.Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.
Complexitydifferent
MediumMediumHighLow
Timedifferent
120 min initial, dann laufend60-120 min1-5 Tage30-60 min
Participantsdifferent
3-62-84-122-6
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardConflict Cloud, Assumption List, Breakthrough Ideas, Next ExperimentsLogic Model, Change Objectives, Intervention Components, Evaluation PlanCounter Metric List, Guardrail Definitions
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
Theory of ConstraintsAssumptionsSystems thinking
ChangeSystems thinkingCapability
MetricsMeasurementStrategyExperiments
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