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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration for Evaporating Cloud.
Systems Thinking
Evaporating Cloud
Paper illustration for Future Reality Tree.
Systems Thinking
Future Reality Tree
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict.A Future Reality Tree shows how desired actions are meant to lead to a better system state. The method checks whether a path of change holds together logically before time flows into implementation.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.
Complexitydifferent
MediumMediumHighMedium
Timedifferent
120 min initial, dann laufend60-120 min2-4 h90-180 min initial, dann laufend
Participantsdifferent
3-62-83-83-8
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardConflict Cloud, Assumption List, Breakthrough Ideas, Next ExperimentsFuture Reality Tree, Negative Branches, Assumption List, Improved InjectionsKPI Tree, Owner List
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
Theory of ConstraintsAssumptionsSystems thinking
Theory of ConstraintsSystems thinkingChange
MetricsStrategyAlignmentMeasurement
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