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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration for Evaporating Cloud.
Systems Thinking
Evaporating Cloud
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict.Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.
Complexitydifferent
MediumMediumHighMedium
Timedifferent
120 min initial, dann laufend60-120 minHalber Tag bis mehrere Wochen90-180 min initial, dann laufend
Participantsdifferent
3-62-84-123-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardConflict Cloud, Assumption List, Breakthrough Ideas, Next ExperimentsBalanced Scorecard, Strategic Measures, Initiative MapKPI Tree, Owner List
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
Theory of ConstraintsAssumptionsSystems thinking
StrategyMetricsExecution
MetricsStrategyAlignmentMeasurement
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