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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Paper illustration of a Learning Card with four fields for hypothesis, observation, insight, and action.
Product Discovery
Learning Card
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.The Learning Card connects traceable test results to a reasoned next action while keeping the limits of the insight visible.
Complexitydifferent
MediumMediumLowLow
Timedifferent
120 min initial, dann laufend1-4 Wochen30-60 min25-40 min
Participantsdifferent
3-63-10 Kunden2-61-5
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardConcierge Learnings, Service Blueprint, MVP RisksCounter Metric List, Guardrail DefinitionsLearning Card with evidence and next action
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
MVPValidationServiceDiscovery
MetricsMeasurementStrategyExperiments
ExperimentsValidationDiscoveryLearning
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