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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
A paper-based illustration representing arc42 with its core stages and visible working result.
Architecture
arc42
Paper illustration for Root Cause Tree Analysis
Operations
Root Cause Tree Analysis
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.arc42 structures architecture knowledge so teams can document system, decisions, and risks consistently. The template builds a living understanding of the architecture instead of scattered notes.For a problem with several suspected causes, the method builds a causal structure instead of a mere list. It makes visible how causes connect and where the strongest points of leverage lie.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.
Complexitydifferent
MediumLowMediumHigh
Timedifferent
120 min initial, dann laufend1-2 Tage1-3 h1-6 Wochen
Participantsdifferent
3-61-42-84-10
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardArchitecture Document, Context View, Runtime View, Deployment ViewCause Tree, Evidence Notes, Countermeasures8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
ArchitectureDocumentationCommunication
Root causeTreeIncidentQuality
QualityProblem solvingRoot cause
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