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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Stakeholder Mapping
Facilitation
Stakeholder Mapping
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
120 min initial, dann laufend1-2 h90-180 min initial, dann laufend60–90 min
Participantsdifferent
3-64-123-82-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardAlignment Map, Open Issues, Decision QuestionsKPI Tree, Owner ListStakeholder Map, Engagement Plan, Risk Notes
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
AlignmentStakeholdersStrategyFacilitation
MetricsStrategyAlignmentMeasurement
StakeholdersAlignmentFacilitationChange
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