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| Criterion | ![]() UX Research HEART Framework | ![]() UX Research Affinity Diagramming | ![]() Operations A3 Problem Solving | ![]() Operations 5 Whys |
|---|---|---|---|---|
Purposedifferent | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. | For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description. |
Complexitydifferent | Medium | Low | Medium | Low |
Timedifferent | 120 min initial, dann laufend | 45–90 min | 45-90 min | 15-30 min |
Participantsdifferent | 3-6 | 3-10 | 2-5 | 2-6 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Workshop |
Outputdifferent | HEART-GSM Table, Dashboard | Theme clusters, Insight statements, Opportunity areas | A3 Report, Action Plan, Root Cause Analysis | Root cause notes, Countermeasures |
Tagsno overlap | MetricsUX researchMeasurementSatisfaction | SynthesisQualitativeRoot cause | LeanProblem solvingCoachingOperations | Root causeIncidentLeanProblem solving |



