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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
120 min initial, dann laufend45-90 min90-180 min initial, dann laufend15-30 min
Participantsdifferent
3-62-53-82-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
HEART-GSM Table, DashboardA3 Report, Action Plan, Root Cause AnalysisKPI Tree, Owner ListRoot cause notes, Countermeasures
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
LeanProblem solvingCoachingOperations
MetricsStrategyAlignmentMeasurement
Root causeIncidentLeanProblem solving
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