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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper illustration for TRIZ
Innovation
TRIZ
Paper illustration for Contradiction Analysis.
Innovation
Contradiction Analysis
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.For technical contradictions or trade-offs, the method looks for solutions that resolve opposing requirements at the same time. It translates limits into an explicit picture of conflict that becomes workable. This produces not just compromises but more elegant principles.When a system should improve while another measure suffers as a result, the method makes the underlying conflict precisely formulable. It separates the desired effect from its side effect. This makes solutions possible that address the contradiction deliberately instead of half-heartedly.
Complexitydifferent
LowHighHighMedium
Timedifferent
30-120 min2-8 h1-4 h60-120 min
Participantsdifferent
2-62-82-82-8
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Observation Notes, Improvement IdeasProblem Analysis, Decision Analysis, Risk PlanContradiction Statement, Inventive Principles, Solution ConceptsContradiction Statement, Abstraction Notes, Solution Principles, Concept Ideas
Tagsno overlap
LeanObservationProcessOperations
Problem solvingRoot causeDecisionOperations
InnovationProblem solvingContradictionsCreativity
ContradictionsInnovationProblem solving
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