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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.
Complexitydifferent
LowHighHighHigh
Timedifferent
30-120 min2-6 h1-6 Wochen2-8 h
Participantsdifferent
2-63-104-102-8
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Observation Notes, Improvement IdeasFMEA Table, Risk Priority, Mitigation Actions8D Report, Containment Plan, Root Cause Evidence, Corrective Action PlanProblem Analysis, Decision Analysis, Risk Plan
Tagsno overlap
LeanObservationProcessOperations
RiskQualityOperationsRoot cause
QualityProblem solvingRoot cause
Problem solvingRoot causeDecisionOperations
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