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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Anonymous individual judgments pass through feedback loops to form a distribution.
Decision Making
Delphi Method
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Paper illustration for Standard Work Analysis.
Operations
Standard Work Analysis
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.When the same task is done differently depending on the person, the method exposes the reliable core. It creates comparability without unnecessarily choking off needed latitude.
Complexitydifferent
LowHighLowMedium
Timedifferent
30-120 min1-4 Wochen30-60 min1-3 h
Participantsdifferent
2-66-30 Experten2-82-6
Formatdifferent
WorkshopAsyncWorkshopWorkshop
Outputdifferent
Observation Notes, Improvement IdeasExpert Forecast, Consensus Range, Assumption NotesFishbone Diagram, Cause Categories, Investigation BacklogStandard Work Sheet, Deviation List, Improved Standard, Training Needs
Tagsno overlap
LeanObservationProcessOperations
ForecastingExpertsDecisionStrategy
Root causeQualityOperations
LeanProcessQuality
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