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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Paper illustration for Responsibility Poker.
Facilitation
Responsibility Poker
Paper illustration of an activity-role table with clear RACI assignments and one highlighted accountable role per activity.
Operations
RACI Matrix
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable.When it stays unclear who carries responsibility and who only contributes, Responsibility Poker makes the distribution of responsibility explicit. It sharpens the boundaries between weighing in, deciding, and bearing consequences.With unclear responsibilities across several roles or areas, the method creates unambiguous accountability logic. It reduces friction because decision, execution, contribution, and information become separately visible.
Complexitydifferent
LowMediumLowLow
Timedifferent
30-120 min1-2 h45-90 min45-90 min
Participantsdifferent
2-64-123-102-8
Formatdifferent
WorkshopWorkshopWorkshopWorkshop + async
Outputdifferent
Observation Notes, Improvement IdeasAlignment Map, Open Issues, Decision QuestionsResponsibility Map, Role Agreements, Open QuestionsRACI Matrix, Responsibility Map, Decision Notes
Tagsno overlap
LeanObservationProcessOperations
AlignmentStakeholdersStrategyFacilitation
RolesResponsibilityTeamFacilitation
RolesResponsibilityGovernanceOperations
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