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Selected:Failure Mode and Effects AnalysisService BlueprintingCustomer Journey CanvasFishbone Diagram
| Criterion |  Operations Failure Mode and Effects Analysis |  UX Design Service Blueprinting |  UX Design Customer Journey Canvas |  Operations Fishbone Diagram |
|---|---|---|---|---|
Purposedifferent | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers. |
Complexitydifferent | High | High | Medium | Low |
Timedifferent | 2-6 h | 0.5-2 Tage | 1-3 h | 30-60 min |
Participantsdifferent | 3-10 | 6-12 | 3-10 | 2-8 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | FMEA Table, Risk Priority, Mitigation Actions | Service Blueprint, Fail Points, Ownership Map | Customer Journey Canvas, Pain Points, Experience Opportunities | Fishbone Diagram, Cause Categories, Investigation Backlog |
Tagsno overlap | RiskQualityOperationsRoot cause | Service designOperationsJourneyBlueprint | JourneyCustomerService designCanvas | Root causeQualityOperations |