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Criterion
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
First-click Testing method illustration showing its working structure
UX Research
First-click Testing
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper illustration for Fault Tree Analysis.
Operations
Fault Tree Analysis
Purposedifferent
When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.When users immediately turn the wrong way on a screen or wireframe, first click testing checks initial orientation at high speed. The first click shows early whether expectation, labeling, and wayfinding fit together.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.For a critical top event with several possible triggers, the method logically models failure paths. It makes visible which combinations of conditions can lead to damage.
Complexitydifferent
LowLowHighHigh
Timedifferent
30-60 min1-2 Tage2-6 h2-6 h
Participantsdifferent
2-810-303-103-8
Formatdifferent
WorkshopAsyncWorkshopWorkshop + async
Outputdifferent
Fishbone Diagram, Cause Categories, Investigation BacklogClick Heatmap, Success Rate, Design RecommendationsFMEA Table, Risk Priority, Mitigation ActionsFault Tree, Critical Paths, Cause Hypotheses, Control Actions
Tagsno overlap
Root causeQualityOperations
UXNavigationFindabilityValidation
RiskQualityOperationsRoot cause
RiskRoot causeSafety
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