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Criterion
First-click Testing method illustration showing its working structure
UX Research
First-click Testing
Affinity Diagramming
UX Research
Affinity Diagramming
Empathy Mapping
UX Research
Empathy Mapping
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
When users immediately turn the wrong way on a screen or wireframe, first click testing checks initial orientation at high speed. The first click shows early whether expectation, labeling, and wayfinding fit together.When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitysame
LowLowLowLow
Timedifferent
1-2 Tage45–90 min30–60 min15-30 min
Participantsdifferent
10-303-104-82-6
Formatdifferent
AsyncWorkshopWorkshopWorkshop
Outputdifferent
Click Heatmap, Success Rate, Design RecommendationsTheme clusters, Insight statements, Opportunity areasEmpathy Map, Assumptions List, Research GapsRoot cause notes, Countermeasures
Tagsno overlap
UXNavigationFindabilityValidation
SynthesisQualitativeRoot cause
SynthesisQualitativeWorkshop
Root causeIncidentLeanProblem solving
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