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Criterion
Paper illustration for Fault Isolation.
Engineering
Fault Isolation
Paper illustration of Shape Up with its method-specific working model.
Delivery
Shape Up
Paper illustration for Hypothesis-Driven Troubleshooting.
Engineering
Hypothesis-Driven Troubleshooting
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
In technical failures, the visible symptom often gets mixed up with the actual cause. Fault Isolation narrows the fault space and progressively reduces which part of the system is truly affected.Shape Up helps clarify scope, sequence, and delivery flow. It makes work boundaries and decisions explicit and captures results as pitches, bet-table decisions, and hill charts.When systems fail unexpectedly, spontaneous attempts often produce more noise than insight. Hypothesis-driven Troubleshooting translates symptoms into testable assumptions and makes troubleshooting learnable.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
30-180 min6 Wochen Cycle + 2 Wochen Cool-Down30-240 min15-30 min
Participantsdifferent
1-62-4 pro Pitch1-62-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Fault Isolation Map, Test Log, Excluded Hypotheses, Narrowed Fault AreaPitches, Bet-table decisions, Hill charts, Cooldown outcomesHypothesis Log, Test Plan, Evidence Notes, Diagnosis SummaryRoot cause notes, Countermeasures
Tagsno overlap
TroubleshootingDiagnosisEngineering
PlanningDeliveryAutonomy
TroubleshootingProblem solvingDiagnosis
Root causeIncidentLeanProblem solving
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