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Criterion
Paper illustration for Fault Isolation.
Engineering
Fault Isolation
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration for Pareto Analysis
Decision Making
Pareto Analysis
Paper illustration of a four-quadrant grid with tasks sorted by importance and urgency and translated into actions.
Decision Making
Eisenhower Matrix
Purposedifferent
In technical failures, the visible symptom often gets mixed up with the actual cause. Fault Isolation narrows the fault space and progressively reduces which part of the system is truly affected.When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.In many problem situations, effect is distributed unequally across many causes. A Pareto Analysis separates the few drivers with high leverage from the long remainder and focuses attention on what measurably moves the needle.It separates true priorities from noise so it becomes clear what should be done now, scheduled, delegated, or dropped.
Complexitydifferent
MediumMediumLowLow
Timedifferent
30-180 min1-2 Tage30-60 min15-30 min
Participantsdifferent
1-610-501-61-6
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Fault Isolation Map, Test Log, Excluded Hypotheses, Narrowed Fault AreaKano Matrix, Feature Classes, Priority ThemesPareto Chart, Top Causes, Focus ListEisenhower Matrix, Action List, Delegation Notes
Tagsno overlap
TroubleshootingDiagnosisEngineering
SatisfactionPrioritizationCustomer
PrioritizationQualityFocusRoot cause
PrioritizationFocusTasks
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