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| Criterion |  Facilitation Expectation Mapping |  Business Strategy Balanced Scorecard |  Product Strategy Counter Metrics |  UX Research HEART Framework |
|---|---|---|---|---|
Purposedifferent | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. | Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures. | When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. |
Complexitydifferent | Low | High | Low | Medium |
Timedifferent | 45-90 min | Halber Tag bis mehrere Wochen | 30-60 min | 120 min initial, dann laufend |
Participantsdifferent | 3-12 | 4-12 | 2-6 | 3-6 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Expectation Map, Alignment Notes, Agreements | Balanced Scorecard, Strategic Measures, Initiative Map | Counter Metric List, Guardrail Definitions | HEART-GSM Table, Dashboard |
Tagsno overlap | AlignmentStakeholdersTeam | StrategyMetricsExecution | MetricsMeasurementStrategyExperiments | MetricsUX researchMeasurementSatisfaction |