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Criterion
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration of an activity-role table with clear RACI assignments and one highlighted accountable role per activity.
Operations
RACI Matrix
Paper illustration of Stakeholder Salience Model with its method-specific working model.
Facilitation
Stakeholder Salience Model
Purposedifferent
When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.With unclear responsibilities across several roles or areas, the method creates unambiguous accountability logic. It reduces friction because decision, execution, contribution, and information become separately visible.When stakeholders appear to matter very differently, the Stakeholder Salience Model rates their actual priority through power, legitimacy, and urgency. It turns individual contributions into a visible selection. The result is captured as a Salience diagram and a class-based strategy.
Complexitydifferent
LowMediumLowMedium
Timedifferent
45-90 min45-90 min45-90 min60-90 min
Participantsdifferent
3-122-52-83-6
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Expectation Map, Alignment Notes, AgreementsA3 Report, Action Plan, Root Cause AnalysisRACI Matrix, Responsibility Map, Decision NotesSalience Diagram, Strategy per Class
Tagsno overlap
AlignmentStakeholdersTeam
LeanProblem solvingCoachingOperations
RolesResponsibilityGovernanceOperations
StakeholdersFacilitationAlignmentGovernance
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