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Criterion
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Paper illustration of Stakeholder Salience Model with its method-specific working model.
Facilitation
Stakeholder Salience Model
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Purposedifferent
When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.When stakeholders appear to matter very differently, the Stakeholder Salience Model rates their actual priority through power, legitimacy, and urgency. It turns individual contributions into a visible selection. The result is captured as a Salience diagram and a class-based strategy.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.
Complexitydifferent
LowHighMediumMedium
Timedifferent
45-90 min1-6 Wochen60-90 min1-4 h
Participantsdifferent
3-124-103-63-8
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Expectation Map, Alignment Notes, Agreements8D Report, Containment Plan, Root Cause Evidence, Corrective Action PlanSalience Diagram, Strategy per ClassProblem Statement, Cause Hypotheses, Confirmed Causes, Action Plan
Tagsno overlap
AlignmentStakeholdersTeam
QualityProblem solvingRoot cause
StakeholdersFacilitationAlignmentGovernance
Root causeProblem solvingQualityIncident
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